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November 2006 |
Watch Your Tone With Me!
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Welcome to the Conscious Communication Chronicle, sharing how Conscious Communication results in success, and how you can achieve yours. Enjoy!
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No Public Seminars are scheduled during the Holiday Season. I will be doing various speaking engagements for private companies and organizations throughout the Bay Area during this time.
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"Kind Ambition |
Conscious Communication: bringing communication up from "auto-pilot" and reactive, to thoughtful, responsive, and above all, intentional.
As much time as I spend on linguistics and how they reveal our worldviews and those of people we converse with, there is also an 800 pound gorilla in the room called “tone.”
Along with body language, tone has great impact on our communication. Even the lack of tone in e-mail causes its own misunderstandings. Conversationally, you’ve felt how tone affects you. Yelling hits you differently than cooing. The sound itself carries its own energy. Shout at your pet how much you love him/her and watch as they duck or run. Warmly, sweetly coo how much you can’t stand them and they’ll purr or wag their tail. We are not so far up the ladder from our pets; we share lots of biology.
Before our cerebrum gets a chance to start processing words and language, the carrier waves (sound) have already impacted our reptilian flight-or-fight brain. If there is congruity between word and tone, we process faster. If there is incongruity, we progress to secondary and tertiary systems, trying to ascertain which is accurate and if there is a threat. All of that takes away from processing the initial message, which gets diluted and changed by the over-processing (much like food does).
We usually maintain congruity in tone and message when we’re being conscious about it. When we’re not, our message can be taken rudely off course. You’ve probably experienced somebody snapping at you about something that had nothing to do with you? That quick processing, where you try to determine why this person is mad at you takes you away from hearing their words without that coloring.
We’re probably all guilty of giving as well as receiving that mixed message. Ever get interrupted by someone just as you hit your thumb with a hammer (or equivalent)? They are likely to hear about it as if it was their fault. Then we apologize later.
That might be an extreme example, but the fact is enough of our communication gets trashed by our tone to be worthy of attention. We can so easily solve the problem with added consciousness that it becomes almost irresponsible not to try.
Remember Before You React
Taking a second to pause, choose your words, remember the real person you are addressing, and choose your tone accordingly will greatly enhance your interactions. This will enable you to communicate more effectively, without all the reactions that take over; and take you both off track.
If I’m doing my taxes, frustrated and maybe annoyed, and you call me on the phone, I can either mindlessly grab the phone and answer with all the annoyance and frustration in my voice, or take a second to compose myself before I open the interaction with you. It is a conscious choice.
Smiley Faces?!
Likewise, when you are on the phone with someone, they can tell if you’re smiling or not. Your tone gives you away, and the conversation can take a more positive path.
Try yelling at yourself in the mirror while you’re smiling. You’ll crack yourself up. Following that, notice your feeling/thinking/being state. Your mood will be elevated, regardless of how you were feeling before. This is just one tiny way you can consciously shift your biochemistry and subsequent mood.
The best part is it’s contagious, rather like a yawn (perhaps just one more place where Mirror Neurons in the brain have their impact). Remembering that we can shift our mood and the mood of those around us, merely by smiling and being conscious of our tone gives us more power and control of our interactions than we might have believed. So have some fun with this, and see how you can make things a little more positive for yourself, and those around you.
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“Kind Ambition” Featured in Women's Day Magazine!!!
"If you are interested in success, whether it is in running a large organization, a small business, or leading a satisfying life, you will find a right blend of rules, wisdom and wit in a digestible fashion that will serve to accomplish your objectives. The notion that kindness can be blended with ambition and made to work and serve the "bottom line" is enlightening, uplifting and satisfying." -Steven Kiefel – CEO, Red Pill Media
“An easy to use guide for anyone who wants to
achieve real
-Romanus Wolter -
Author: Kick Start Your Dream Business
"
We all face obstacles in our lives and careers. Some of these -Margaret Heffernan – Author: The Naked Truth: A Working Woman's Manifesto on Business and What Really Matters Syndicated Columnist: Fast Company Magazine
“A scientifically-based, spiritually-awake, (and smart and funny) guide to making the most of your life. Ian Blei provides the know-how, the inspiration, the structure and all the tools you need in this straightforward and inspirational book.”
-Lisa Betts-LaCroix, Past
President of SF Coaches
" Ian Blei shares his deep insights in simple and straightforward ways. His work continues to inspire me whenever I feel I'm getting stuck in some area of my life." -Roy King, III, Director Pacific Development Partners
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